Frequently Asked Questions2024-03-28T19:26:53+00:00

Customer Knowledge base

Frequently Asked Questions

Customer Knowledge base

Frequently Asked Questions

Customer Knowledge base

Frequently Asked Questions

Last updated Mar 27, 2024

Products

How frequently is EasyBase updated?2024-03-28T15:30:13+00:00

We are committed to continuously improving EasyBase to meet the evolving needs of our users. We regularly release updates and enhancements based on user feedback and industry trends to ensure that you always have access to the latest features and functionalities.

How secure is the data stored in EasyBase?2024-03-28T15:28:34+00:00

We take data security seriously. EasyBase employs state-of-the-art security measures to ensure the safety and confidentiality of your data. This includes encryption protocols, regular and incremental backups, access controls, and compliance with industry standards such as GDPR and HIPAA.

Is EasyBase suitable for my business size?2024-03-28T15:27:37+00:00

Yes, EasyBase is scalable and customizable, making it suitable for businesses of all sizes, from small startups to large enterprises. Whether you have a small team or multiple departments, EasyBase can adapt to your specific needs and grow with your business.

How can EasyBase benefit my business?2024-03-28T15:26:52+00:00

EasyBase offers numerous benefits to businesses, including centralized customer data management, streamlined sales processes, and insightful analytics for informed decision-making.

Subscriptions

How can I update my payment information?2024-03-28T15:40:14+00:00

You can easily update your payment information for your EasyBase subscription by using this link or contacting our support team for assistance. We’ll ensure that your payment details are updated promptly to avoid any interruption in service.

Is billing for EasyBase subscriptions recurring?2024-03-28T15:37:57+00:00

Yes, billing for EasyBase subscriptions is recurring and you will be automatically billed at the beginning of each billing cycle for the duration of your subscription unless you choose to cancel or modify your subscription.

Can I upgrade or downgrade my subscription plan?2024-03-28T15:36:41+00:00

Yes, you can easily upgrade or downgrade your subscription plan at any time to align with your changing business needs. Simply contact our support team, and we’ll assist you in adjusting your subscription to ensure you have access to the features you require.

On-Boarding

Can I migrate my existing data to EasyBase?2024-03-28T15:43:47+00:00

Yes, you can easily migrate your existing data to EasyBase as part of the onboarding process. Our team will assist you in importing your contacts, leads, accounts, and other relevant information from your previous CRM system or spreadsheets, ensuring a seamless transition to EasyBase.

How can I get started with EasyBase?2024-03-28T15:31:28+00:00

Getting started with EasyBase is simple. You can sign up for a free trial on our website to experience the power of EasyBase firsthand. Once you’re ready to subscribe, our team will assist you in setting up your account and provide any necessary training to ensure a smooth transition.

Support

What is the average response time for a support ticket?2024-03-28T19:11:45+00:00

We strive to respond to all support enquiries in a timely manner. While response times may vary depending on the volume of enquiries received, our goal is to address your enquiries promptly and provide assistance within a couple of hours of submission.

Is there a charge for accessing EasyBase support?2024-03-28T19:10:35+00:00

No, accessing EasyBase support is included as part of your subscription. There are no additional charges for contacting our support team or accessing our self-service resources. We’re committed to providing excellent support to help you get the most out of EasyBase.

What are the support hours for EasyBase?2024-03-28T19:10:04+00:00

Our support team is ready to help you during regular business hours, Monday through Friday, from 9:00 AM to 7:00 PM (local time). Nonetheless, our support website remains available around the clock, offering a wealth of resources that may prove beneficial. We are committed to promptly addressing all enquiries and providing timely assistance to our valued customers.

How can I contact EasyBase support?2024-03-28T19:08:21+00:00

You can contact EasyBase support by submitting a support ticket through the EasyBase system, sending us an email at support@easybasecrm.com, or reaching out to us via live chat during our support hours. Our dedicated support team is ready to assist you with any questions or issues you may encounter.

Customer Experience

How does EasyBase help businesses stay organized and on track?2024-03-28T19:22:02+00:00

EasyBase helps businesses stay organized and on track by providing tools for managing contacts, scheduling appointments, and tracking tasks and deadlines. With features such as calendar integration, reminders, and activity tracking, EasyBase ensures that nothing falls through the cracks and that your team stays focused and productive.

How does EasyBase support better decision-making for businesses?2024-03-28T19:21:19+00:00

EasyBase supports better decision-making for businesses by providing access to real-time data, actionable insights, and customizable reports and dashboards. By analyzing key performance indicators (KPIs) such as sales metrics, EasyBase helps businesses make informed decisions that drive growth and success.

How can EasyBase benefit my business’s sales efforts?2024-03-28T19:15:25+00:00

EasyBase can benefit your business’s sales efforts by providing a centralized platform for managing leads, tracking opportunities, and monitoring the sales pipeline. With features such as lead scoring, sales forecasting, and automated follow-up reminders, EasyBase helps streamline sales processes, improve conversion rates, and drive revenue growth.

Miscellaneous

Can I request additional training or support?2024-03-28T15:44:56+00:00

Yes, you can request additional training and support from our team for free at any time after the onboarding process is complete. Whether you need refresher training, assistance with advanced features, or troubleshooting support, we’re here to help you succeed with EasyBase.

Can I cancel my free trial at any time?2024-03-18T13:41:30+00:00

Yes, you can cancel your free trial at any time during the trial period without incurring any charges.

How long is the free trial period?2024-03-18T13:41:02+00:00

Our free trial period lasts for 7 days, allowing you to fully explore and experience the capabilities of EasyBase without any commitment.

Is credit card information required to start the free trial?2024-03-18T13:40:42+00:00

No, we do not require credit card information to start the free trial. Simply sign up with your email address and start using EasyBase right away.

What are the system requirements for your software?2024-03-18T13:40:20+00:00

EasyBase is compatible with Windows operating systems, including Windows 8+. To ensure optimal performance, we recommend using a computer with a minimum of 4GB of RAM and a dual-core processor. You’ll also need at least 500MB of available disk space for the software installation.

What level of customer support is available for EasyBase?2024-03-16T16:52:25+00:00

EasyBase Professional offers various levels of customer support, including email support, live chat, phone support, and dedicated account managers for higher-tier plans. Our knowledgeable support team is available to assist you with any questions or issues you may encounter.

Do you offer data migration services?2024-03-16T16:51:19+00:00

Yes, our team can help you seamlessly transfer your existing customer data from other CRM systems or spreadsheets into EasyBase.

What is the pricing structure for EasyBase?2024-03-16T16:50:06+00:00

EasyBase Professional offers affordable pricing plans based on the number of devices accessing the system.

Can I upgrade at any time?2024-03-16T16:48:00+00:00

Yes, you can upgrade your subscription to a higher-tier version of EasyBase as your business grows and requires additional features or scalability options. Contact our sales team to discuss upgrade options and pricing, regardless of the number of devices accessing the system.

Is my data safe and secure with EasyBase CRM?2024-03-04T23:10:26+00:00

Yes, ensuring the security and privacy of your data is our top priority. EasyBase CRM employs robust security measures, including encryption, access controls, and regular backups, to safeguard your sensitive information.

How can EasyBase CRM benefit my business?2024-03-04T17:21:21+00:00

EasyBase CRM offers a comprehensive solution for managing customer data, improving communication with customers, automating tasks, and analyzing customer interactions to enhance business performance. It helps you build stronger relationships with your customers and drive growth.

Is EasyBase suitable for small businesses?2024-03-04T17:19:35+00:00

Yes, EasyBase CRM caters to businesses of all sizes, including small businesses. Our pricing plans are flexible and scalable, allowing small businesses to leverage CRM technology without breaking the bank.

Does EasyBase CRM offer mobile accessibility?2024-03-04T17:19:04+00:00

Yes, EasyBase CRM is accessible via mobile devices, including smartphones and tablets. Our mobile app enables you to stay connected and manage your customer relationships on the go.

How does EasyBase promote diversity and inclusion in the workplace?2024-02-23T15:21:20+00:00

Diversity and inclusion are core values at EasyBase, and we actively promote a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We foster diversity through recruitment efforts, employee resource groups, training programs, and inclusive policies and practices.

What benefits does EasyBase offer to its employees?2024-02-23T15:14:45+00:00

EasyBase offers a comprehensive benefits package to its employees, including competitive salary, health insurance, retirement plans, paid time off, professional development opportunities, and more. We are committed to supporting the well-being and success of our team members.

Does EasyBase offer remote work opportunities?2024-02-23T15:06:44+00:00

Yes, EasyBase offers remote work opportunities for certain positions, depending on the nature of the role and business needs. We believe in providing flexibility to our employees to support a healthy work-life balance and accommodate different work preferences.

How do I get started with EasyBase CRM?2024-03-04T17:18:20+00:00

Getting started with EasyBase CRM is quick and easy. Simply sign up for a free trial or contact our sales team to discuss your business needs and schedule a personalized demo. We’ll guide you through the setup process and help you unleash the full potential of CRM for your business.

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